Shipping Details

Click the question mark next to the topic you need information about:

Why the shopping cart is offering only 1 service.

UPS- United Parcel Service Shipping (services and delivery times)

USPS- United States Postal Service (service and delivery times)

International Shipping (service and delivery times)

General Information (time, tracking, weekends, etc)

How to override the shopping cart for Rush Delivery

SHIPPING:

When you check out our system will automatically send your box USPS Priority Mail if your order weighs under 2 pounds. It is faster and usually less expensive than UPS at that weight.

If your box is over 2 pounds then you will be able to select from several UPS services, unless you are in Alaska, Hawaii or have an international address. If we are shipping to those areas we can only offer US Mail services.

UPS Shipping:

UPS Services

If our shopping cart is offering UPS services you will be able to choose from the following services:

UPS Ground (1-7 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships)

UPS 2nd Day Air (delivered in two days)

UPS Next Day Air (10 am delivery the next day M-F)

UPS Next Day Air (8 am delivery time the next day- not all areas M-F)

UPS Next Day Air Saver (delivered next day by the end of the day M-F)

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to place the order before 12:00 noon PST/PDT. Orders placed after that time may or may not be able to ship out that same day.

Note 2: UPS will not deliver packages on the weekend unless you can pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: If you are in California do not choose 3 Day Select or your box will be delayed 1 day!! Shipping within CA takes 1 to 2 days with Ground service (see map below).

USPS Shipping:

USPS Priority Mail (USA)

If your box is under 2 lbs or you are in Alaska, Hawaii or have an international address your box will be shipped via USPS Priority Mail.

The post office says that it takes 2-3 days to anywhere in the US. We find that it takes 2-4 days during busy times of the year.

All boxes are automatically insured. The insurance company will not reimburse a customer until 30 days has past. We do not use the US Post Office to insure our boxes as their prices are very high.

If you are in a big hurry and need rush UPS services you can override our shopping cart shipping system by clicking this button:

(the override cannot be used by International customers)

USPS International Shipping:

USPS Priority Mail (International)

We ship to any country that our shipping insurance company will cover. To view the list of countries we will ship to please use the drop down box.

We DO NOT quote shipping via email. Please put the item(s) you want in a cart and start the checkout process. Within 1 screen the shipping price will be displayed. Our cart does not make you go all the way through checkout to see the price.

The US Post Office does not offer tracking on International boxes at this time. We will send you the customs number which can help you locate your box once it is inside your country.

Here are the US Post Office estimates on shipping times for International boxes. We find that adding a day or two on to their estimate is more realistic.

US Int. Priority Mail: 6 - 10 Days

US Int. First Class Mail: 6-14 Days

US Int. Express Mail: 3 - 5 Days

We have been shipping boxes internationally for over 25 years. Our experience is that 98% of boxes make it to their final destination and that 60% make it on time. The remaining make it there 1-10 days late.

All boxes are automatically insured. The insurance company will not reimburse a customer until 30 days has past. We do not use the US Post Office to insure our boxes as their prices are very high.

IMPORTANT NOTES:

1. In order to be able to issue you a FULL refund for a lost box we have to claim the entire value of your order on the customs form. This means that the customs form will show that the value of your parcel to be the subtotal amount plus shipping (in other words the Grand Total amount). If this is a problem you can email us that you want us only to declare the subtotal amount (before shipping). By doing this you are taking a risk of not being reimbursed for the shipping cost if the box gets lost.

2. As of July 1st 2008- we now put a copy of your invoice on the outside of the box in a pouch. We also put a note asking customs to refer to the invoice for the correct amount you paid for the merchandise (before shipping). There is no guarantee that your customs official will look at the invoice or read our note but they probably will.

3. We will not put down on the customs form that this order is a gift- that is illegal.

General Information :

Time: We generally get orders out the door within 1-24 hours of receiving the order (98% of all orders go out the same day) if the order comes in before noon (pacific). We do send E-Mail confirmations when the order is placed so if you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net or call our office (800) 637-6401 ext 1

Once your box is out the door it can take anywhere from 1 to 7 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground. If you box went via US Priority Mail it can take from 2-4 days.

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 12:00 noon Friday, it will not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend. Also be aware of UPS holidays.

Tracking: We send out tracking numbers on all boxes that are going UPS and US Priority Mail (unless you are an International customer). Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there!

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.

Auction: If you are purchasing items at our internet auction you will need to refer to the auction shipping page located on The Auctioneer's Corner web page. Shipping for the auction is different from shipping for web site orders.

Rush Shipping Override:

If you are in a big hurry and need rush UPS services you can override our shopping cart shipping system by clicking this button:

(the override cannot be used by International customers)