Availability
We try to ensure the products listed on our site are always in stock so we can ship them as quickly as possible. In the rare circumstance where a product is not in stock, we will let you know.

Payment Methods We Accept
We accept American Express, Visa, MasterCard, Discover and Paypal.

Canceling or Changing an Order
Once you place an order, you can log into your account, click on "My Account" and check the status of your order. You can cancel your order and obtain a refund at any time before we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it.

Order Confirmations/Order Status
Immediately after your order is successfully placed, you can log into your account and click on "Order Status". You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-place that order. When we have shipped your order, the order status changes "Order Shipped".

Scheduling Orders in Advance
You can set up an automated delivery for any length of time (e.g. every 4 weeks, every 10 weeks) by logging into your account, and going to “recurring orders”.

Free Shipping Policy
Shipping is FREE and FAST for orders over $49.00. For orders under $49, shipping is $5.00

Shipping Restrictions
We currently deliver only to the United States, excluding Alaska and Hawaii. We do not make international deliveries (or to Puerto Rico).

Tracking the Shipment of Your Order
We send you a shipment confirmation email once your order ships. In it, we provide you a tracking number you can use on the carrier's website to track your order. We also list the tracking number with your order detail if you click the "Order Status" button when you log in to your account.

If You Are Not Home
It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman

Products Arriving Together
Most of the products are all shipped out together in one box and will arrive at the same time. Occasionally they may be shipped in more than one package, and they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS website, you can also see the estimated delivery date for each package.

Can I Ship to a P.O. Box, or APO/ FPO Address?
We now ship to P.O. boxes. At present, we are unable to fulfill shipments to APO or FPO addresses. However, we hope to provide this service soon.

Tracking Referrals
You can see who has used your referral code/email and also those to whom we have sent emails on your behalf who have not yet ordered. Just click on "My Referrals" and scroll down to your Referral Tracker.

Sales Tax
We are required by law to collect sales tax on items shipped to the following state: New York.

New Customer Discounts
From time to time, we offer new customer discounts in the form of promotion codes. Be sure to enter these codes in the shopping cart screen. After entering the code, you usually have to log in or register so we can confirm that you are a new customer. Only one New Customer Discount may be used per household.

Return Policy
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund. We will also pay for the return shipping. Please ensure that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product. Please contact us with any questions or concerns at 1-800-714-8018 or Support@PaperGoods.com.

How to Return A Product
Return shipping is easy and free! To return any item(s), simply contact our Customer Care Center via phone (1-800-714-8018) or email (Support@PaperGoods.com). A friendly representative will take care of the details and provide an email message containing a prepaid, printable UPS return shipping label to apply to your package. Your return may then be handed to any UPS driver or dropped off at any of thousands of UPS drop-off locations. Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.

Packing And Sending Your Return
The box the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label that our customer care representative will email to you. Give the package to your UPS driver or drop off at any UPS drop-off location. Please contact us with any questions or concerns at 1-800-714-8018 or Support@PaperGoods.com

Forgot Your Password
Go to the login page, and hit “forgot password” and we will promptly send you your password.

Referral Code
We send you your Referral Code when you first sign up. It is also always located under "My referrals" of "My Account".

Manage Your Address Book (Of Shipping Addresses)
You can edit your shipping address book by logging in, clicking "My Account" and then "My Profile". In addition, during the checkout process, you will have the option of adding, deleting or editing shipping addresses.

Contact Us by Phone Or Email
Please feel free to contact our friendly Customer Care team by phone (toll-free, 1-800-714-8018) or by email (Support@PaperGoods.com).

Have Ideas or Comments for Our Website?
We welcome all comments or suggestions to improve our service. Please email us at Support@PaperGoods.com.